Virtual Dean’s Office in Medical University
Digital transformation in University backoffice processes
the Problem
The organisation was running all their backoffice processes manually with documents and emails registered in Dean’s office
The time to resolve a case and effort given (and mistakes) were too big for organisation
There were few systems not integrated technically. Financial system, educational system, reporting system
KPI Before
Long time to resolve the Invoice case
Long time to resolve Delegation case
The implemented Solution
40+ business processes implemented and maintained for 7 years, including:
Purchasing, Delegations, Sales services, Promotional materials, Internal note, Management of the University's strategy, Periodic Employee Assessment System (SOOP), Social Fund, Application for a refund of the student residence deposit, E-workflow for the studentProcess applications are used by over 1,000 users in more than 5 locations and integrated with 3 domain systems.
KPI After
Time to resolve the invoice case reduced by 50%
Time to resolve Delegation case reduced by 50%