New mortgage banking in Large International Bank
Digital transformation in core banking processes
the Problem
Legacy systems in the area of banking products blocked the development of new, efficient mortgage processes
Loss of revenue due to inefficient mortgage processes
Time-consuming and full-time demanding mortgage processes
Poor transparency and traceability of mortgage-related processes
§Cases of bad, inefficient credit decisions
KPI Before
Medium time to finish a mortgage process too long
Quantity of FTE needed to handle process too big
The implemented Solution
New IBM BPM-based mortgage application process available for branches and third-party partners
Enabling continuous credit process oversight
Reporting on the data model, ensuring controllability and improving after-sales support
Implementation of IBM ODM rule engine to modify the process and rules
Automated generation of mortgage documents.
KPI After
Medium time to finish a mortgage process reduced by 30%
FTE needed to handle process reduced by 50%
Higher incomes on mortgage products